Last Updated: June 2026

At Venziva, we want you to experience ultimate joint comfort and deep relaxation. We manage every single return request fairly, transparently, and in complete good faith. Because your satisfaction is our priority, we offer a dedicated **30-Day Risk-Free Trial** for our support pillows.

1. The 30-Day Evaluation Period

You have exactly 30 calendar days from the official delivery date (as recorded by the carrier tracking log) to test your support cushion. If you are not entirely satisfied with the structural support, pressure relief, or comfort level, you are fully entitled to initiate a return.

2. Eligibility and Hygiene Requirements

Because our products are personal care and bedding items that come into direct contact with the human body, we maintain strict health standards to protect all customers:

 The return item must be structurally sound, undamaged, and free of any physical blemishes, stains, dirt, or household odors (including smoke or pet hair).
Items must be shipped back inside their original product packaging with all tags, inserts, and protective wraps intact.
We reserve the right to inspect returned merchandise and reject items that do not meet these hygiene standards.

3. Step-by-Step Return Instructions

To start a return, please adhere strictly to the following professional protocol:

1. Initiate Contact:** Email our dedicated help desk at [email protected] with your original Order Number (`#GPXXXX`) and a brief explanation of why the product did not meet your comfort expectations.
2. Visual Verification:** Attach 2-3 clear photographs showing the current pristine, unsoiled condition of the cushion and its packaging.
3. Authorization & Address:** Once approved, our team will issue a Return Merchandise Authorization (RMA) number and provide the precise address of our physical fulfillment facility located at **17588 Rowland St, City of Industry, CA 91748, United States**.
4. Shipment:** Pack the item securely. *Please note: Customers are fully responsible for paying their own return shipping costs, and these costs are non-refundable.* We highly recommend using a trackable shipping service (USPS or UPS), as we cannot issue refunds for packages lost in transit.

4. Processing Timelines for Refunds

Once your return package arrives at our California facility, it will undergo an inspection within 3-5 business days.

If approved, your refund will be processed immediately. The credit will automatically be applied to your original credit card or payment method (such as Stripe or PayPal). Please allow 5 to 10 banking business days** for the transaction to post to your financial statement, depending on your card issuer’s internal handling procedures.