Effective Date: June 12, 2026

At Venziva (accessible via venziva.com, hereinafter referred to as “the Site”, “we”, “us”, or “our”), we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and disclose your personal information when you browse our website, buy our ergonomic joint and knee support cushions, or interact with our customer support.

By accessing our website and utilizing our services, you acknowledge and agree to the terms described in this policy. If you do not agree with these practices, please refrain from using our platform.

1. Categories of Data We Collect

To fulfill your orders and provide a seamless shopping experience, we collect several types of information:

Identity & Contact Information:** This includes your legal first name, last name, shipping address, billing address, phone number, and email address.
Transactional & Financial Data:** Details about payments made by you, billing info, and purchase history. Payment processing is handled securely by our third-party compliance partners (such as Stripe and PayPal); we do not store full credit card numbers on our servers.
Technical & Device Logs:** IP addresses, login data, browser types, operating systems, time zone settings, and geolocation data collected automatically via cookies.
Engagement Data:** Information regarding how you browse our product pages, add items to your cart, and interact with our advertisements.

2. How Your Information Is Utilized

Venziva processes your personal data based on lawful grounds, including contract fulfillment, legal compliance, and legitimate business interests:

Order Fulfillment:** Processing your transactions, managing warehouse dispatching from our California facility, and sending tracking numbers.
Customer Support:** Responding to inquiries, managing returns, and resolving product usage questions.
Fraud Prevention:** Screening transactions for potential risk, unauthorized activities, or malicious behavior.
Marketing Optimization:** Providing customized advertising and behavioral retargeting aligned with your preferences, where legally permitted.

3. Sharing with Third-Party Service Providers

We do not sell your personal data. We only share information with trustworthy third-party entities that enable our business operations:

Logistics Partners:** Shipping carriers (USPS, FedEx, UPS) to deliver your support cushions to your doorstep.
E-Commerce Infrastructure:** Our store platform (WordPress/WooCommerce) and cloud hosting services.
Payment Processors:** Certified financial gateways to complete safe, encrypted checkouts.

4. Data Security and Privacy Protection

We implement advanced industry-standard electronic safeguards, including Secure Socket Layer (SSL) encryption, to prevent accidental loss, unauthorized access, or alteration of your records. Your data is stored securely and is only accessible by employees who require it for operational purposes.

5. Your Global and Local Privacy Rights

Depending on your jurisdiction (including the state of California under CCPA/CPRA, or general global regions), you have the right to request access to the data we hold about you, request corrections to inaccurate profiles, or ask for complete deletion of your records. To exercise these rights, please contact our privacy compliance officer at [email protected].